FAQ'S
Q: How can I place an order, through direct message or on the website?
A: You can conveniently place an order either by sending us a direct message or by visiting our website.
Q: Can I open the package and inspect the item upon delivery?
A: Absolutely! We encourage you to thoroughly inspect the item for any discrepancies before accepting the package from the courier. If there are any issues, please contact our customer service team.
Q: Do you have a physical store where I can make a purchase?
A: At the moment, we operate as an online brand. However, our website provides a seamless shopping experience with detailed product descriptions and images.
Q: What is the estimated delivery time for orders?
A: Our standard delivery time ranges from 2 to 5 business days, depending on your location and the shipping method chosen at checkout.
Q: Do you accept returns?
A: We do not offer refunds, but we gladly accept exchanges within 14 days of purchase. Please refer to our Return & Exchange Policy for detailed instructions.
Q: Can I order two different sizes and choose the one that fits best?
A: Unfortunately, we do not offer the option to order two sizes for comparison. We recommend referring to our size guide and choosing the size that best matches your measurements.
Q: Can I make online payments for my order?
A: Yes, we have a secure online payment system in place to facilitate easy and safe online transactions.
Q: How can I exchange my order?
A: To initiate an exchange, please follow the instructions provided in our Return & Exchange Policy. Contact our customer service team, and they will guide you through the process to ensure a smooth exchange experience.